At J.B.G. Trading Company B.V., operating our online store at ztfuhm-wu.myshopify.com, we prioritize open, efficient, and direct communication with our customers, retail partners, and corporate clients. Whether you require guidance on staple sizing specifications, product details for vibrant art wax crayons, technical sizing for fountain pen ink converters, or order status assistance, our dedicated support team in Wageningen, Netherlands, is at your service.
1. Primary Corporate Contact Points
Please use the official contact details below for general inquiries, customer support, and administrative correspondence:
Registered Headquarters
Company Name: J.B.G. Trading Company B.V.
Street Address: Bronland 10
Postal Code & City: 6708 WH Wageningen
Country: The Netherlands
Digital Contact & Storefront
Official Email: [email protected]
E-Commerce Webstore: ztfuhm-wu.myshopify.com
Customer Desk Hours: Mon–Fri, 09:00–17:00 CET
Target Response Time: Within 24 Business Hours
2. Specialized Product & Service Communication Channels
To help us assist you as swiftly as possible, please direct your inquiry to the appropriate department according to your product or service needs:
| Department Desk | Scope of Inquiries Covered | Recommended Contact Method |
|---|---|---|
| Customer Orders & Logistics | Order status tracking, shipping address corrections, delivery inquiries, and order modifications. | Email with Order # in Subject Line |
| Office & Industrial Staples Desk | Questions regarding staple wire gauge, leg length compatibility (26/6, 24/6), and heavy-duty box quantities. | Email to Product Advisory Desk |
| Art Supplies & Crayons Desk | Inquiries on wax formulations, pigment safety testing, bulk educational sets, and storage guidance. | Email to Customer Support |
| Writing Instruments Desk | Technical support regarding fountain pen ink converter fitment (International Standard vs. proprietary models). | Email with Pen Model Details |
| Wholesale & B2B Accounts | Bulk commercial ordering, institutional invoicing, and recurring stationery supply agreements. | Direct Corporate Email Request |
3. Customer Support Commitment & Service Standards
Our team is committed to giving every inquiry prompt and thorough attention. When reaching out to our service desk, please keep the following standards in mind:
- Operating Hours: Our customer support center operates Monday through Friday, from 09:00 to 17:00 Central European Time (CET), excluding official public holidays in the Netherlands.
- Response Schedule: Inquiries received during business hours are generally addressed within 12 to 24 hours. Messages sent during weekends or holidays will be answered on the next business day.
- Order Specifics: For faster assistance regarding an existing order, please include your full name and 4-digit Shopify Order Number in your initial message.