1. EU Statutory Right of Withdrawal & Return Window
In compliance with European Union Consumer Rights Directives, customers residing in the EU hold a statutory right to withdraw from their purchase agreement within 14 days without giving any reason. In addition, J.B.G. Trading Company B.V. extends an upgraded customer guarantee, offering a total 30-day return window from the date of physical parcel delivery.
EU Statutory Withdrawal Window
Withdrawal Period: 14 Days from Receipt
Right to Cancel: Unconditional for EU Residents
Notification Requirement: Written Request via Email
Return Shipping Window: 14 Days Post-Notice
Extended Store Guarantee
Total Return Window: 30 Calendar Days
Condition Requirement: Unused & Original Packaging
Restocking Fee: €0.00 (No Hidden Charges)
Proof of Purchase: Order # or Invoice Copy
2. Product-Specific Return Conditions & Eligibility
Due to the functional, hygiene, and precise technical nature of stationery items and writing instrument accessories, specific return eligibility rules apply across our inventory categories:
| Product Category | Mandatory Return Condition & Packaging Standards | Eligibility Status |
|---|---|---|
| Office & Heavy-Duty Staples | Must be in full original box quantities with outer cardboard seals intact. Broken staple strips or rusted clips due to improper storage are non-refundable. | Eligible if Unopened |
| Wax Crayons & Art Sets | Must be completely unused with original paper wrappers and wax tips fully intact. Used, melted, broken, or altered crayons cannot be accepted. | Eligible if Unused |
| Fountain Pen Ink Converters | Must show zero ink residue, chamber discoloration, or piston mechanism usage. Once inked or flushed with liquid, converters are non-returnable for hygiene reasons. | Eligible if Uninked |
3. Step-by-Step Return Process
To ensure a seamless return verification and prompt refund processing, please follow our structured return procedure:
- Step 1 — Submit Request: Contact our support team at [email protected] with your order number, item descriptions, and reason for return.
- Step 2 — Receive Return Authorization (RMA): Our return desk will review your request and issue a formal Return Merchandise Authorization code along with return address labels.
- Step 3 — Secure Packaging: Carefully pack items in original protective boxes. Ensure fountain pen converters are cushioned and crayon boxes are shielded against pressure.
- Step 4 — Dispatch Return Parcel: Ship the parcel to our Wageningen distribution hub using a trackable postal or courier service.
4. Shipping Costs for Returned Items
Responsibility for return freight costs depends on the underlying reason for the return request:
- Customer Preference / Change of Mind: Return postage costs are borne by the customer. We recommend using a trackable shipping service.
- Defective, Damaged, or Incorrect Items: If you received bent staples, broken crayons, or a malfunctioning ink converter, J.B.G. Trading Company B.V. will provide a pre-paid return label.